Our Medicine Policy – Updated & In Effect 9/8/2019

Quality, Safety & Authenticity at Anchor Health Pharmacy

At Anchor Health Pharmacy, your health and safety come first. We carefully curate and dispense FDA-approved medicines for the U.S. and international market and WHO-GMP–standard products where applicable, with a single goal: to provide reliable, affordable, and authentically sourced medications – whether generic, over-the-counter (OTC), or branded. This policy explains how we source, verify, handle, and ship medicines, and what you should expect when you order from us.

What We Offer

  • Generic medicines: Therapeutically and clinically equivalent alternatives to brand-name drugs, offered at a lower cost without compromising quality or efficacy.
  • OTC medicines: Non-prescription products for self-care (e.g., antibiotics, allergies, cold and flu, digestive health), selected for safety and effectiveness when used as directed.
  • Branded medicines (select): When clinically indicated or preferred by the patient or prescriber.

Generics, Explained Simply

  • Same active ingredient & effect: Generics contain the same active ingredient(s), strength, dosage form, and route of administration as their brand-name counterparts and are designed to deliver equivalent clinical effect when used as directed.
  • Cost efficiency: Generics are typically less expensive because manufacturers don’t bear the original R&D and brand marketing costs – not because of reduced quality.
  • Inactive ingredients & look: Binders, colorants, or flavouring agents may differ from brand products, and trademark laws mean generics may look different (shape, color, imprint). These differences do not alter the therapeutic effect.
  • Bioequivalence: We prioritize products that demonstrate bioequivalence to reference brands, aligning with FDA expectations or internationally recognized standards.

Sourcing Standards & Supplier Vetting

We work only with licensed, reputable manufacturers and distributors that meet strict quality and safety criteria:

  • FDA approval (for U.S.-marketed medicines): Products offered for the U.S. market are FDA-approved and sourced through legitimate channels.
  • WHO-GMP compliance (for qualifying products): Internationally manufactured medicines must meet WHO Good Manufacturing Practice standards or equivalent national GMP benchmarks.
  • Small, vetted supplier network: We maintain a limited roster of approved suppliers. Onboarding a new supplier requires rigorous due diligence (licenses, inspections history, quality documentation, and supply reliability).
  • Transparent origin: Country of manufacture and packager details are made available; outer packaging/leaflets may differ by country but remain authentic and traceable.

Note: We are an order-taking platform and all orders placed through our platform are reviewed by the licensed prescriber/pharmacist partners. The final dispensing happens only via licensed/DEA-registered partners and use HIPAA-compliant delivery partners to ensure safe, timely and discreet delivery.

Authenticity & Product Verification

Your order passes multiple checks before dispatch:

  • Batch & lot tracking: Every pack is logged with lot number and expiry date for traceability and rapid action if an issue arises.
  • Tamper evidence: Our partnered dispensers ship only sealed, untampered packs. If a seal looks compromised on arrival, do not use the product – contact us immediately.
  • Documentation: Where applicable, we can provide supporting documentation (e.g., manufacturer details or quality confirmations).
  • Pharmacist oversight: Orders flagged for clinical checks (e.g., interactions, duplications, allergies disclosed by you) are reviewed by qualified professionals per our internal protocols.

Packaging, Labeling & What to Expect

  • Packaging differences: Legitimate products from different regions may come with varied packaging or patient inserts. The active ingredient, strength, and dosage remain as ordered.
  • Language & leaflets: Inserts may sometimes include multilingual content. Always follow your prescriber’s directions and the English-language guidance provided on our site or product page; contact us if you need clarification.
  • Dispensing labels: Where required/applicable, our partnered dispenser include a dispensing label with usage directions provided by you/your prescriber.

Temperature Control & Shipping

  • Storage conditions: Our suppliers and delivery partners follow manufacturer guidance for temperature, light, and humidity during storage prior to dispatch and during delivery.
  • Cold-chain items (if applicable): Temperature-sensitive products are shipped using validated materials and timelines. If a cold-chain item arrives warm or compromised, contact us immediately.
  • Transit integrity: All parcels are prepared to minimize breakage and exposure; please inspect your order on arrival.

OTC vs. Prescription Medicines

  • OTC (self-care): Use only as directed on the label. Read warnings, age limits, and contraindications carefully.
  • Prescription items: Some products in categories like Erectile Dysfunction , Sleep Aid , Anxiety & Depression , Blood Pressure , Pain Relief require a valid prescription under applicable laws and our Prescription Policy. We may request a prescription or additional information before dispensing via email or call.
  • Medical advice disclaimer: Content on our website is informational only and not a substitute for professional medical advice. Always consult a licensed healthcare provider regarding diagnosis, treatment, and medication use.

Safety Commitments

  • No substitutions without approval: We do not substitute strengths or dosage forms without your or your prescriber’s authorization (except where legally permitted and clinically equivalent).
  • Expiry assurance: We ship products with adequate and maximum remaining shelf life for normal use.
  • Recall readiness: If a manufacturer or regulator issues a recall, we use our batch tracking to identify affected customers and provide next steps (return, replacement, or refund).

Your Responsibilities as a Customer

  • Share accurate information: Provide correct medical history, allergies, and current medications if requested for safety screening.
  • Follow directions: Use medicines exactly as prescribed or labeled; do not share your medication with others.
  • Check your order: Verify name, strength, quantity, and instructions upon delivery. If anything seems off, do not use the product and contact us first.
  • Report issues: Side effects, suspected defects, or efficacy concerns should be reported to us promptly so we can support you and notify relevant parties when needed.

Restricted & Prohibited Items

We do not supply:

  • Narcotics like Hydrocodone, Oxycodone, Morphine, Hydromorphone, Fentanyl, Methadone, Buprenorphine, Codeine etc.

Questions, Concerns, or Quality Feedback

If you have questions about a product’s authenticity, packaging, or performance – or if you need documentation about origin or manufacturer – our team is here to help.

Email: [email protected]

Policy Updates

We review and update this Medicine Policy when regulations evolve or our sourcing practices change. Any material changes will be reflected on this page and, where appropriate, communicated to customers who have opted in.

Last Updated on 9/8/2019